DigiGone's digiTech Rugged Tech Kit provides remote technical diagnosis support via live streaming video/audio and/or still picture transmission.
Instead of trying to explain a problem or a situation on the satellite phone, the engineer can now show the vendor or expert the problem in real time live video, and collaborate on a solution as they are actually seeing what the engineer is talking about.
The vendor can see exactly what the issue is firsthand and provide a quick and more accurate solution.
Vendor can supply schematics or pictures via the file transfer feature or give advice to effect repair.
Reduces the chance of error when ordering parts, which can be a significant cost and time saver.
digiTech can be part of the digiView® camera system (if fitted) or as a stand-alone.
The kit connects to any local Wi-Fi or 3G/4G smartphone hotspot.
Temporary licenses can easily be emailed to vendors to connect them directly to you, at the source of the problem.